- Development ,Execution , Continuous Refinement of Principal CRM/Quality Programs
- Managing / Guiding team through Multi Channel / Multi Brand customer communication
- Tracking Responses across channels & in and out bound calls through call centre
- Guidng best response to campaign and communications
- Cross functional collaboration
- Creating Value in communications and scaling up calls to conversion to visit to sales
- Reviewing & critical analysis of Dashboards with IT
- High in interpersonal / people skills
- Identify areas of improvement
- Brand training through dedicated product and soft skills ( internal / external )
- Mystery shopping / Call surveys internal / external
Minimum 3-5 years’ in related field.
Age between 30-35 years
Preferably holds a Bachelor’s Degree from a recognized University.
Excellent language skills in English & Arabic (read, write, speak).
Transferable visa #18, Kuwait based.
Available to join immediately.