CRM & Training Manager

Full Time
Kuwait
Posted 5 months ago

Role:

  1. Development ,Execution , Continuous Refinement of Principal CRM/Quality Programs
  2. Managing / Guiding team through Multi Channel / Multi Brand customer communication
  3. Tracking Responses across channels & in and out bound calls through call centre
  4. Guidng best response to campaign and communications
  5. Cross functional collaboration
  6. Creating Value in communications and scaling up calls to conversion to visit to sales
  7. Reviewing & critical analysis of Dashboards with IT
  8. High in interpersonal / people skills
  9. Identify areas of improvement
  10. Brand training through dedicated product and soft skills ( internal / external )
  11. Mystery shopping / Call surveys internal / external

Requirements:

Minimum 3-5 years’ in related field.
Age between 30-35 years
Preferably holds a Bachelor’s Degree from a recognized University.
Excellent language skills in English & Arabic (read, write, speak).
Transferable visa #18, Kuwait based.
Available to join immediately.

Job Features

Job CategoryMarketing

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